WHAT’S IN THESE TERMS – These terms tell you the rules for using our website: www.watermeadhouse.co.uk (our site).

WHO ARE WE AND HOW TO CONTACT US –www.watermeadhouse.co.uk is a site operated by Watermead Stay Ltd(“We”). We are a limited company registered in England and Wales and our registered office is at 83 High Street, Chard. TA20 1QT To contact us, please email: info@watermeadhouse.co.uk

BY USING OUR SITE YOU ACCEPT THESE TERMS – By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU – These terms of use refer to the following additional terms, which also apply to your use of our site – OUR PRIVACY POLICY, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. PERSONAL DATA – For the purposes of the Data Protection Act 1998, We, Watermmead Stay Ltd are a data controller. In order to process your booking or enquiry we need to collect certain personal details from you. These details could include your name, email and contact details and those of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may effect your chosen arrangements and any dietary restrictions which may disclose your religious beliefs. STORAGE OF YOUR PERSONAL DATA – GDPR – Data Privacy and Messaging Guidelines. As part of our continuous innovation and improvement of Watermmead Stay Ltd, we are offering messaging functionalities to you and guests.we are issuing Data Privacy and Messaging Guidelines, which clarify our respective obligations regarding the processing of personal data and allow us to keep providing you with Watermmead Stay Ltd booking services. By continuing to use the Watermmead Stay Ltd services, you agree to the Data Privacy and Messaging Guidelines. Unless you have asked us not to we will store and use your personal details for future marketing purposes (for example, sending you a brochure or details of a promotion via email). You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately. This privacy statement covers websites owned and controlled by us only. LINKS to other websites and any information collected by these sites are not covered by this privacy statement. Queensborough Group Booking Engine – Some booking engine pages, those with a web address prefixed by https://web-bookings.hotels.uk.com are managed by Queensborough Group, our booking partner and, as such, Queensborough Group is responsible for the content in accordance with their terms and conditions.

Additionally, OUR COOKIE POLICY – As part of the new data protection laws we are required to let you know when we use any kind of tracking devices or ‘cookies’ on our website. We use three types of Cookie – Session cookies: These are temporary and are deleted as soon as you close your browser. Persistent cookies: These are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also for example remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website. Third Party cookies: We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand. You can adjust the settings in your web browser to determine whether sites can set cookies on your computer.

If you make bookings from our site, over the telephone or by walking into Watermmead House , OUR BOOKING TERMS AND CONDITIONS WILL APPLY.

WE MAY MAKE CHANGES TO THESE TERMS – We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time and at the time of your stay.

WE MAY MAKE CHANGES TO OUR SITE – We may update and change our site from time to time without notice, to reflect changes to our services, our users’ needs and our business priorities.

WE MAY SUSPEND OR WITHDRAW OUR SITE – Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

OUR SITE is directed to users in the UK – Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. We give no warranty, express or implied, that the information and content available through this site complies with the laws of any other country. How you may use material on our site – We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site – The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. Room type photography is for illustrative purposes only and may not accurately reflect the room chosen. You should check all details of your chosen arrangements with us by telephone or other approved means at the time of booking. We are not responsible for websites we link to – Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources. OUR RESPONSIBILITY FOR LOSS OR DAMAGE suffered by you Whether you are a consumer or a business user:

– We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

– Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Booking Terms and Conditions

WE ARE NOT RESPONSIBLE FOR COMPUTER VIRUSES and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

RULES ABOUT LINKING TO OUR SITE – You may link to our home page and other parts of our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact us at enquiries@no98boutiquehotel.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES? If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

PRICING AND DEPOSITS – We offer a full range of packages and pricing, which can be found on any of the travel agent’s sites that we use, or by booking directly through our website.Our packages and pricing will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice and are subject to availability and are inclusive of breakfast, service or VAT (at the current prevailing rate) if specified in writing. Your price is guaranteed once you have received our confirmation email. The cost of the first night’s stay is required as a deposit.

PROMOTIONAL RATES – These rates will require a promotion code. Separate terms and conditions may apply which will take precedence over these Terms.

For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay. Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, you irrevocably authorise us to debit your credit or debit card the amount of any shortfall.AVAILABILITY – During seasonality, Bank holidays, social events, and at various times throughout the year, certain rates may not be available. Certain dates may be subject to a minimum length of stay. All rates are subject to availability.

SINGLE GUESTS –individual guests may book a double or twin room for sole occupancy.

GUEST BEHAVIOUR – Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff.Only Guests registered to a specific bedroom number, may be in that room. We strictly forbid parties or gatherings and the playing of loud music/Tv’s in the Bedrooms. Please open and close doors quietly and respect all of our guests, at all times, but particularly when coming in and out of the building between 11.00pm and 8.00am. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider any of these provisions to have been breached, and or complaints of disturbance. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

DAMAGE – We reserve the right and you hereby authorise us to charge you for any damage incurred to your room or the Hotel, during your stay (including without limitation specialist cleaning) or for any items that are missing or damaged when you leave. Please do not stick up or pin any items to the walls or doors.

LOST KEYS – We reserve the right and you hereby authorise us, to charge you £100 per Key, for any Lost Keys, or Keys not handed in at Check Out

NO SMOKING – Guests are not permitted to smoke in rooms or public areas at the Hotel, nor in the external entrance lobby. This also includes e-cigarettes and Vaping devices. Smoking in our premises, or tampering with any Fire detection systems will result in a £200 fine payable at the time and prior to departure, which allows for the specialist cleaning of the bedroom/area and towards any loss of revenue we incur, as a result of not being able to re-let the bedroom. You will be asked to leave the accommodation, with no refund for any remaining days stay outstanding/unused.

CANDLES AND OTHER FLAMMABLE MATERIALS OR SUBSTANCES – Use of candles, tea lights, hot oils or any other burning or flammable materials/substances is strictly forbidden anywhere within the building. Guests found with any such materials or evidence of prior use of such materials/substances may be asked to leave with immediate effect without the possibility of refund.

ARRIVAL AND DEPARTURE – Bedrooms are available to CHECK IN from 4.00pm on the day of arrival until 8.00pm. CHECK OUT time is by 10.00am on the day of departure. These times may be varied from time to time at our discretion.In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference and their Credit Card/Passport/Identity Card/Driving Licence.

FORCE MAJEURE – The Watermmead Stay Ltd accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, Pandemic Viruses, Natural disasters, Flooding, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

LIMITATION OF LIABILITY – Watermmead Stay Ltd will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 or any other applicable law.

Watermmead Stay Ltd will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of No.98, its employees, contractor or agents or otherwise). Watermmead Stay Ltd s total liability shall not exceed the value of the charges received by it under the Contract. Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by Watermmead Stay Ltd s negligence or liability for fraud or fraudulent misrepresentation.

ACCESS STATEMENT – The Bed and Breakfast accommodation is a victorian building which forms part of Chards conservation area. Access to the Guest House from the pavement into the foyer. The less mobile should be aware most rooms entail at least 19 steps to access– Contact can be made by telephone, e-mail or personal visit to book rooms or request information. Advice can be provided on the style of bedroom required, along with car parking and public transport information.

Arrival & Car Parking – Check in times are strictly between 4.00pm and 8.00pm. We reserve the right to not accept the booking at any time.

On site car parking is available subject to availability.

Main Entrance & Reception – Help with luggage and form filling.

Public Areas -No lift, Flooring is either carpet or hard flooring

Stairs over two floors all with bannister rails.

Bedrooms – Fire information in all rooms

No lift

Level entry to bedrooms from landings – Good lighting, Independent heating control with extra heating available on request, Showers are stepped

Minimum age for single room occupancy is: 16 (when accompanying an Adult), 18 (unaccompanied)

Breakfast Room – The breakfast room is situated on the ground floor.We can help the visually impaired with their choices

PARKING

Watermead House – it’s owners, staff or agents, accept no liability for your vehicle or its contents whilst using the parkingvouchers provided throughout your stay.

PARKING FINES – Please pay particular attention to the regulations in local pay and display car parks. Watermead House , its owners, staff or agents cannot be held responsible for Parking Fines incurred through incorrect parking, or be held responsible for any damage incurred to your car in these public car park.Parking is entirely at your own risk.PLEASE VERIFY WITH US IF YOU HAVE ANY QUERIES.

DIRECTIONS – When using SAT NAV – Our postcode TA20 1QT

CANCELLATIONS

If you choose the non-refundable rate you are not entitled to a refund and should you wish to cancel 100% is still due. There are no exceptions to this.

All other bookings require the first nights payment as a deposit. The remaining balance is due seven days before arrival. You can cancel any time up 2359hrs seven days before arrival and receive your deposit back . Any later than this and 100% is due.

Cancellations must be made in writing or e-mail.

Life is full of surprises, so we strongly recommend you take out appropriate travel insurance, to make sure you are covered for all eventualities as there are no exceptions to our cancellation policy.

To book, Please do so via our website www.watermeadhouse.co.uk or please call +44 (0)1460 62834 or e-mail: info@watermeadhouse.co.uk5

CURTAILMENT

Guests wishing to leave Watermead House , prior to the booked end date of their stay, do so entirely at their own discretion. However, In such cases the cost of the booking will stand and no negotiation will be entered into regarding refunds.

NON ARRIVAL

Guests who fail to arrive for a booking, and who haven’t called to cancel as per the cancellations policy above will be required to pay the whole cost of the stay.

OCCUPANCY LIMITS

The room(s) you book with us have a specific occupancy limit as determined by Fire safety regulations and limits placed upon us by our insurance. When you book room(s) with us your booking tells us how many people are in each room under the standard operating limits of (Double room, Twin room, Superior Room, Deluxe Room, Deluxe Suite= max 2 people),If on arrival or at sometime during your stay someone joins you in any particular room, the number of people cannot exceed the maximum number aforementioned and in all cases you must immediately find a member of staff and advise them of the change in Occupancy in your room, and additional charges will apply and those persons will need to be added to the Fire Safety Log.

VAT Invoices

When full payment for direct bookings is received a VAT invoice is available digitally upon request for the full amount . For bookings via OTA's an invoice is available but will only be for the nett amount received from the OTA, this is because OTA's charges do not include VAT..

Access Statement

The less mobile can be accommodated in the first floor bedrooms (which is down up 19 steps).

There is no lift. Flooring is either carpet, tiles, wood or lino. Stairs over two floors all with bannister rails.

Level entry to bedrooms from landings.

Good lighting. Independent heating control with extra heating available on request.

Showers are stepped.

The breakfast room is situated on the ground floor. Access is via our reception. There are bannister rails on both sides. We can help the visually impaired with their choices.

House Rules

Please note that Check- in closes at 20.00.

No Stag, Hen, Engagement or similar Groups/Parties are accepted

We may collect personal details from you when you visit our Website such as but not limited to your name, address, accommodation details, and telephone numbers (“Personal Information”) when you use our Website. We may also collect Personal Information directly from you when you speak to us over the telephone or send us correspondence or submit a Guest Review or a review of our accommodation services. Our Website uses ‘cookies’ (small files saved in your browser) in order to collect information on how you and other internet users use this Website, in order to improve the Website and our services to you. Cookies do not identify you by name but they identify your IP address and allow us to track your visits and usage of this Website. We may also use Google Analytics and Facebook plugins in order to advertise our services, understand the effectiveness of these adverts and the effectiveness of our Website. Google Analytics collect and store cookies on a server in the USA in order to measure and report on site visits in aggregate. If you do not wish Google to collect cookies about your visits, please review the Google privacy policy and download and install the Google opt-out tool in your browser. If you do not want Facebook to understand that you visited our Website, make sure you are logged out of Facebook when you use our Website. I you do not want us to use cookies when you visit our Website, you can remove them from your browser, please consult help documentation for your browser. Generally, we use your Personal Information for the sole purpose of delivering our services to you, completing bookings on your behalf, and to ensure that we can efficiently manage and track your booking. The Personal Information we collect is not shared with third parties except where this is necessary to process and complete your bookings or payments, or other transactions on your behalf, to fulfil our contractual obligations to you, or to allow the relevant third parties to fulfil their obligations to you in providing the services that you requested. Such third parties may include without limitation: – • an online travel agency, a regional and local tourism organisations, a bank or a payment processor (for the processing of card payments) (“Booking Partners”). • of our contracted suppliers (for example any transport company we may use to arrange the relevant transfer, or eviivo Limited who supply our booking system and this Website to us) (“Suppliers”). • competent authority that we are legally required to share your Personal Information with (for example police, customs, tax or local health & safety authorities) (“Authorities”) Generally, Booking Partners and Suppliers are either bound by the terms of this Privacy Policy or required to comply with current applicable data protection regulations. Although this Data Protection Policy applies to Personal Information about you that may have been shared with third parties as described above, or provided to us by third parties, we are not responsible for the privacy policies of those third parties, and we will not be liable for those third parties’ data protection policies and practices. You have the right to request a copy of the Personal Information we hold about you, and you have the right to request that Your Personal Information be rectified, transferred elsewhere, and/or deleted from our systems. You also have the right to withdraw any consent previously given to us with regard to the collection and processing of Your Personal Information. To the extent that We have a legal obligation to hold Your Personal Information – for example the legal requirement to hold invoice information for up to multiple years, and the legal requirement to provide guest registration information to the local Authorities – the minimum information required, including Personal Information, shall be passed to the relevant Authorities and held until the legal requirement expires. If You wish to make a complaint about our data protection and privacy policy, including the rights given to you under the General Data Protection Regulations (‘GDPR’), you may contact us by telephone, email, letter or fax. Wherever possible, complaints will be dealt with promptly. Where applicable, if under the terms of this Data Protection Policy, we have passed or need to pass your Personal Information to a third party (Booking Partners, Suppliers, Authorities) for the sole purpose of delivering our services to you, or completing a booking or a payment or some other transaction on your behalf, you may need to direct any complaints and queries on data protection to these third parties also.

Queensborough Group are hosting our booking system and our Website but they are not responsible for the content displayed on the Website. Please consult Queensborough Group Group’s privacy policy on

https://www.queensboroughgroup.co.uk/privacy/

Terms & Conditions